HP customer care

HP customer care

HP customer care

Online Services

For 24-hour access to information using a modem or Internet connection.

World Wide Web URL: for the HP Color LaserJet 3550 series printer, updated HP printer software, product and support information, and printer drivers in several languages can be obtained from http://www.hp.com/support/clj3550; for the HP Color LaserJet 3700 series printer, visit http://www.hp.com/support/clj3700. (Sites are in English.)

Visit: http://www.hp.com/support/net_printing for information about the HP Jetdirect en3700 external print server.

HP Instant Support Professional Edition (ISPE) is a suite of web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools may be be accesssed from http://instantsupport.hp.com.

Telephone support

HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product, or visit http://www.hp.com/support/callcenters. Before calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

You can also find support on the Internet at http://www.hp.com. Click the support & drivers block.

Software utilities, drivers, and electronic information

Visit: http://www.hp.com/clj3550_software for the HP Color LaserJet 3550 series printer or http://www.hp.com/clj3700_software for the HP Color LaserJet 3700 series printer. The Web page for the drivers might be in English, but you can download the drivers themselves in several languages.

Call: See the flyer that shipped in the box with the printer.

HP direct ordering for accessories or supplies

In the United States, supplies can be ordered from http://www.hp.com/sbso/product/supplies. In Canada, supplies can be ordered from http://www.hp.ca/catalog/supplies. In Europe, supplies can be ordered from http://www.hp.com/supplies. In Asia-Pacific, supplies can be ordered from http://www.hp.com/paper/.

Accessories can be ordered from http://www.hpshopping.com.

Call: 1-800-538-8787 (U.S.) or 1-800-387-3154 (Canada).

HP service information

To locate HP-Authorized Dealers, call 1-800-243-9816 (U.S.) or 1-800-387-3867 (Canada).

For service for your product, call the customer support number for your country/region. See the flyer that shipped in the box with the printer.

HP service agreements

Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada).

Extended Service: 1-800-446-0522

HP toolbox

To check the printer status and settings and view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must have performed a complete software installation to use the HP toolbox. See Using the HP toolbox.

HP support and information for Macintosh computers

Visit: http://www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates.

Visit: http://www.hp.com/go/mac-connect for products designed specifically for the Macintosh user.

HP 3550 3700 HP customer care