Software application problems

Problemsolving
   

Software application problems


The following table lists common software application problems and suggested solutions for resolving them.

Software application problems

Unable to change system selections through software

Cause
Solution
System software changes are locked out by the printer control panel. Contact the network administrator.
The software application does not support system changes. See the software application documentation.
The correct printer driver is not loaded. Load the correct printer driver.
The correct application driver is not loaded. Load the correct application driver.


Unable to select a font from the software

Cause
Solution
The font is not available to the software application. See the software application documentation.


Unable to select colors from the software

Cause
Solution
The software application does not support color. See the documentation for the software application.
Color mode is not selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode.
The correct printer driver is not loaded. Load the correct printer driver.


Printer driver does not recognize Tray 3 or the duplex printing accessory

Cause
Solution
The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory. See the printer driver’s online Help for instructions on how to configure the driver to recognize printer accessories.
The accessory may not be installed. Verify that the accessory is properly installed.




HP 3550 3700 Software application problems