Software application problems
The following table lists common software application problems and suggested solutions for resolving them.
Software application problems
Unable to change system selections through software
|
Cause
|
Solution
|
| System software changes are locked out by the printer control panel.
| Contact the network administrator.
|
| The software application does not support system changes.
| See the software application documentation.
|
| The correct printer driver is not loaded.
| Load the correct printer driver.
|
| The correct application driver is not loaded.
| Load the correct application driver.
|
Unable to select a font from the software
|
Cause
|
Solution
|
| The font is not available to the software application.
| See the software application documentation.
|
Unable to select colors from the software
|
Cause
|
Solution
|
| The software application does not support color.
| See the documentation for the software application.
|
| Color mode is not selected in the software application or printer driver.
| Select Color mode instead of Grayscale or Monochrome mode.
|
| The correct printer driver is not loaded.
| Load the correct printer driver.
|
Printer driver does not recognize Tray 3 or the duplex printing accessory
|
Cause
|
Solution
|
| The printer driver has not been configured to recognize Tray 3 or the duplex printing accessory.
| See the printer driver’s online Help for instructions on how to configure the driver to recognize printer accessories.
|
| The accessory may not be installed.
| Verify that the accessory is properly installed.
|
HP 3550 3700 Software application problems