Incorrect printer output
The following table lists common printer output problems and suggested solutions for resolving them.
Incorrect printer output
Incorrect fonts are printed
|
Cause
|
Solution
|
| The font has not been correctly selected in the software application.
| Re-select the font in the software application.
|
| The font is not available to the printer.
| Download the font to the printer or use another font. (In Windows, the driver does this automatically.)
|
| The correct printer driver is not selected.
| Select the correct printer driver.
|
Unable to print all characters in a symbol set
|
Cause
|
Solution
|
| The correct font is not selected.
| Select the correct font.
|
| The correct symbol set is not selected.
| Select the correct symbol set.
|
| The selected character or symbol is not supported by the software application.
| Use a font that supports the selected character or symbol.
|
Drifting text between printouts
|
Cause
|
Solution
|
| Your software application is not resetting the printer to the top of the page.
| See the documentation for the software or the PCL/PJL Technical Reference Package for specific information.
|
Erratic, missing characters or interrupted printout
|
Cause
|
Solution
|
| The interface cable is of poor quality.
| Try using a different, higher quality IEEE-compliant cable. Parallel cables can be no longer than 10 meters (30 feet).
|
| The interface cable is loose.
| Disconnect and reconnect the interface cable.
|
| The interface cable is damaged or bad.
| Try using a different interface cable.
|
| The power cable is loose.
| Disconnect and reconnect the power cable.
|
| You are attempting to print a PCL job with the printer configured for PostScript Emulation.
| From the printer control panel, select the correct printer personality, and then resend the print job.
|
| You are attempting to print a PostScript job with the printer configured for PCL.
| From the printer control panel, select the correct printer personality, and then resend the print job.
|
Partial printout
|
Cause
|
Solution
|
| A memory error message appears on the printer control panel.
|
-
Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory.
or
-
Add more memory to the printer.
|
| The file you are printing contains errors.
| Check the software application to verify that the file does not contain errors.
-
Print another file that you know is error-free from within the same application.
or
-
Print the file from another application.
|
Manual 2-sided print job is ordered incorrectly
|
Cause
|
Solution
|
| A manual 2-sided print job was requested with the option Correct Order for Rear Bin selected, but the lower rear door (rear output bin) was not open.
| Open the lower rear door (rear output bin) and send the print job again.
|
Smears, vertical lines, toner specks, or repetitive marks appear on printouts
This section provides information about the following topics:
HP 3550 3700 Incorrect printer output