Control panel messages

Problemsolving
   

Control panel messages


Control panel messages
Control panel message
Description
Recommended action
If no paper is in the manual feed tray:

MANUALLY FEED

<TYPE> <SIZE>

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

Paper is in Tray 1, but a job sent requires a specific paper type and size that is not currently available. Press HP 3550 3700 checkmark Control panel messages to print from the tray.
or
Press HP 3550 3700 questionmark Control panel messages for help.
or
See Configuring trays for more information.
10.92.YY CARTRIDGES

NOT ENGAGED

alternates with

Open and close

front door.

The cartridges are not engaged. Open and close the front door to fully engage the cartridges.
10.92.YYSUPPLY

MEMORY ERROR

For help press HP 3550 3700 questionmark Control panel messages

The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
  1. Open and close the front door.

  2. If the error persists, contact HP Support.

10.XX.YY

UNAUTHORIZED SUPPLY

alternates with

For help press HP 3550 3700 questionmark Control panel messages

A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or HP 3550 3700 checkmark Control panel messages is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
To continue printing, press HP 3550 3700 checkmark Control panel messages. The first pending print job will be cancelled.
13.XX.YY FUSER JAM

LOWER REAR DOOR

alternates with

For help press HP 3550 3700 questionmark Control panel messages

There is a jam inside the lower rear door (rear output bin) behind the fuser. If the printer is unable to clear the jam automatically, see Clearing paper jams.
or
Press HP 3550 3700 questionmark Control panel messages for help.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM

REMOVE TRAY 2

alternates with

For help press HP 3550 3700 questionmark Control panel messages

There is a jam in the duplex path. For the HP Color LaserJet 3700dn and 3700dtn printer models only.
Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM IN

TRAY 1

alternates with

For help press HP 3550 3700 questionmark Control panel messages

Clear jam then press HP 3550 3700 checkmark Control panel messages

A page is jammed in the multipurpose tray. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM IN

TRAY X

alternates with

For help press HP 3550 3700 questionmark Control panel messages

Clear jam then press HP 3550 3700 checkmark Control panel messages

A page is jammed in Tray X. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE

FRONT DOOR

alternates with

For help press HP 3550 3700 questionmark Control panel messages

There is a jam inside the front door. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE

FRONT DOOR

alternates with

REMOVE INCOMPATIBLE

TRANSPARENCIES

There is a jam inside the front door caused by incompatible transparencies. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams for more information.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE

LOWER REAR DOOR

alternates with

Clear jam then press HP 3550 3700 checkmark Control panel messages

A page is jammed in the lower rear door (rear output bin). Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
13.XX.YY JAM INSIDE

UPPER REAR DOOR

alternates with

Clear jam then press HP 3550 3700 checkmark Control panel messages

There is a jam inside the upper rear door, the upper rear door was opened during printing, or the door has been left open and a print job was sent to the printer. Close the upper rear door. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Clearing paper jams.
If the message persists after clearing all pages and exiting Help, contact HP Support.
20 INSUFFICIENT

MEMORY

alternates with

For help press HP 3550 3700 questionmark Control panel messages

To continue press HP 3550 3700 checkmark Control panel messages

The printer has received more data from the computer than fits in available memory.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. Reduce the complexity of the print job to avoid this error.

  3. Adding memory to the printer may allow printing of more complex pages.

22 EIO X

BUFFER OVERFLOW

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The printer EIO card in slot X has overflowed its I/O buffer during a busy state.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists, contact HP Support.

For the HP Color LaserJet 3700 series printer only when an EIO device is installed.

22 PARALLEL I/O

BUFFER OVERFLOW

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The printer’s parallel buffer has overflowed during a busy state. For the HP Color LaserJet 3700 series printer only.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists after exiting Help, contact HP Support.

22 SERIAL I/O

BUFFER OVERFLOW

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The printer serial buffer has overflowed during a busy state. For the HP Color LaserJet 3700 series printer only when an EIO device is installed.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists, contact HP Support.

22 USB I/O

BUFFER OVERFLOW

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The printer’s USB buffer has overflowed during a busy state.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists, contact HP Support.

40 BAD SERIAL

TRANSMISSION

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

A serial data error (parity, framing, or line overrun) has occurred while the printer was receiving data. For the HP Color LaserJet 3700 series printer only.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists, contact HP Support.

40 EIO X BAD

TRANSMISSION

To continue press HP 3550 3700 checkmark Control panel messages

A connection with the card in EIO slot X has been abnormally broken. For the HP Color LaserJet 3700 series printer only when an EIO device is installed.
  1. Press HP 3550 3700 checkmark Control panel messages to continue printing.

    NOTE

    A loss of data will occur.

  2. If the message persists, contact HP Support.

41.3 UNEXPECTED

SIZE IN TRAY X

alternates with

LOAD TRAY X

<TYPE> <SIZE>

Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray.
  1. Load the paper as instructed.

  2. Press HP 3550 3700 checkmark Control panel messages to print.

  3. If the incorrect size was selected, press Stop to cancel the job or press HP 3550 3700 questionmark Control panel messages for help.

  4. If the incorrect tray was selected, press Stop to cancel the job.

  5. Configure the trays correctly and resend the job.

Ensure all trays are configured correctly before printing again. See Configuring trays for more information.

41.5 UNEXPECTED

TYPE IN TRAY X

alternates with

LOAD TRAY X

<TYPE> <SIZE>

The printer senses a different paper type in the paper path than what is configured in the tray.
  1. Load the paper as instructed.

  2. Press HP 3550 3700 checkmark Control panel messages to print.

  3. If the incorrect type was selected, press Stop to cancel the job or press HP 3550 3700 questionmark Control panel messages for help.

  4. Configure the trays correctly and resend the job.

Ensure all trays are configured correctly before printing again. See Configuring trays for more information.

41.X

PRINTER ERROR

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

A printer error has occurred.
  1. Press HP 3550 3700 checkmark Control panel messages to continue or press HP 3550 3700 questionmark Control panel messages for more information.

  2. If the message persists after exiting help, turn the printer off and then back on.

  3. If the message still persists, contact HP Support.

49.XXXX

PRINTER ERROR

alternates with

To continue

turn off then on

A critical firmware error has occurred.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP Support.

50.X FUSER ERROR

For help press HP 3550 3700 questionmark Control panel messages

A fuser error has occurred.
  1. Turn the printer off.

  2. Verify the fuser is properly installed and fully seated.

  3. Turn on the printer.

  4. If the message persists, contact HP Support.

51.XY

PRINTER ERROR

alternates with

To continue

turn off then on

A printer error has occurred.
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. If the message persists, turn the printer off and then back on.

  3. If the message persists, contact HP Support.

52.XY

PRINTER ERROR

alternates with

To continue

turn off then on

A printer error has occurred.
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. If the message persists, turn the printer off and then back on.

  3. If the message persists, contact HP Support.

53.10.03 CHECK RAM/ROM MEMORY A memory error occurred that was caused by an electrical problem on the formatter. For the HP Color LaserJet 3550 series printer only.
Contact HP support.
53.10.03 CHECK RAM/ROM MEMORY The firmware DIMM in slot 1 has an error. For the HP Color LaserJet 3700 series printer only.
  1. Turn the printer off.

  2. Verify that the firmware DIMM is correctly seated.

  3. Turn the printer on.

  4. If the problem persists, replace the firmware DIMM.

53.XX.ZZ

DIMM A BANK B

alternates with

To continue press

the STOP key

An error occurred in some memory of the printer.
Values A and ZZ are as follows:
A DIMM Type
1 DIMM Slot 1
2 DIMM Slot 2
3 DIMM Slot 3
4 DIMM Slot 4
ZZ Error number
00 DIMM UNSUPPORTED
01 DIMM SPD FAILURE (unrecognized memory)
03 FAILED SELF-TEST
For the HP Color LaserJet 3700 series printer only.
If prompted to do so, press Stop to continue. The printer should come to the Ready state, but will not make full use of all memory installed.
or
  1. Turn the printer off.

  2. Verify that all SDRAM meets specifications and is correctly seated.

  3. Turn the printer on.

  4. If the problem persists, call HP support.

54.X PRINTER

ERROR

A printer command error has occurred.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP support.

55.X

PRINTER ERROR

alternates with

To continue

turn off then on

A printer command error has occurred.
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. If the message persists, turn the printer off and then back on.

  3. If the message persists, contact HP Support.

57.X

PRINTER ERROR

alternates with

To continue

turn off then on

A printer fan error has occurred.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP Support.

59.X

PRINTER ERROR

alternates with

To continue

turn off then on

A printer motor error has occurred.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP Support.

    NOTE

    This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that the transfer unit is correctly installed.

62 NO SYSTEM No system was found.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP Support.

64 PRINTER ERROR

For help press HP 3550 3700 questionmark Control panel messages

alternates with

To continue

turn off then on

Scan buffer error.
  1. Turn the printer off and then back on.

  2. If the message persists, contact HP Support.

68.X PERMANENT

STORAGE FULL

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

A non-volatile storage device is full. Press HP 3550 3700 checkmark Control panel messages to clear the message. Printing can continue, but there could be unexpected behavior.
X Description
1 for removable disk (flash or hard)
0 for onboard NVRAM
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. For 68.0 errors, turn the printer off and then back on.

  3. If a 68.0 error persists, contact HP Support.

  4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive.

  5. For 68.1 errors that persist, contact HP Support.

68.X PERMANENT

STORAGE WRITE FAIL

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

A non-volatile storage device is full. Press HP 3550 3700 checkmark Control panel messages to clear the message. Printing can continue, but there could be unexpected behavior.
X Description
0 for onboard NVRAM
1 for removable disk (flash or hard)
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. If the problem persists, contact HP Support.

68.X STORAGE ERROR

SETTINGS CHANGED

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Press HP 3550 3700 checkmark Control panel messages to clear the message. Printing can continue, but there could be unexpected behavior.
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. Turn the printer off and then back on.

  3. If the message persists, contact HP Support.

79.XXXX

PRINTER ERROR

alternates with

To continue

turn off then on

A critical hardware error has occurred.
  1. Turn the printer off and then back on.

  2. If the problem persists, contact HP Support.

8X.YYYY

EIO ERROR

The EIO accessory card in slot X has encountered a critical error. For the HP Color LaserJet 3700 series printer only.
  1. Turn the printer off and then back on.

  2. If the problem persists, contact HP Support.

Access Denied

MENUS LOCKED

An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready or BUSY state. Contact the printer administrator to change settings.
Calibrating…<TEST> The printer is calibrating. No action necessary.
Canceling…

<JOB NAME>

The printer is in the process of canceling a job. The message will continue to be displayed while the job is stopped, the paper path flushed, and any remaining incoming data on the active data channel is received and discarded. No action necessary.
CANNOT DUPLEX

CHECK REAR BIN

alternates with

CANNOT DUPLEX

CHECK PAPER

The lower rear door (rear output bin) was opened during the automatic duplex job, or the printer detected a paper size that will not go through the auto-duplexer. For the HP Color LaserJet 3700dn and 3700dtn printer models only.
Close the lower rear door (rear output bin) or load paper that is supported for auto-duplexing. See Supported paper weights and sizes
CANNOT DUPLEX

close rear bin

A 2-sided print job has been sent to the printer while the lower rear door (rear output bin) is open. For the HP Color LaserJet 3700dn and 3700dtn printer models only.
Close the lower rear door (rear output bin).
Checking paper path The engine is turning its rollers to check for possible paper jams. No action necessary.
Checking printer The engine is doing an internal test. No action necessary.
CHOSEN PERSONALITY

NOT AVAILABLE

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The printer encountered a request for a personality that did not exist in the printer. The job is aborted and no pages will be printed.
  1. Press HP 3550 3700 checkmark Control panel messages to continue.

  2. Try a different driver.

Cleaning… The printer is in the process of cleaning. No action necessary.
Clearing event log This message is displayed while the event log is cleared. The printer will back up one screen to Service Menu upon completion of printing the page. No action necessary.
Clearing paper path The printer jammed or detected misplaced paper when turned on. The printer is attempting to eject jammed pages automatically. No action necessary.
CLOSE FRONT DOOR The front door needs to be closed. Close the front door.
CLOSE UPPER REAR DOOR The upper rear door is open. Close the upper rear door.
Creating…

CLEANING PAGE

The printer is generating a cleaning page. The printer returns to the Ready state when the cleaning page is finished printing.
  1. Press Menu to enter the menus.

  2. Load the cleaning page into Tray 1.

  3. Select PROCESS CLEANING PAGE.

DATA RECEIVED

alternates with

Ready

The printer received data and is waiting for a form feed. When the printer receives another file, the message should disappear. Press HP 3550 3700 checkmark Control panel messages to continue.
Event Log Empty SHOW EVENT LOG was selected from the control panel, and the event log is empty. No action necessary.
FLASH DEVICE

FAILURE

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
A device failure has occurred on the specified storage device.
  1. Printing may continue for jobs that do not require the Flash DIMM.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

  3. If the message persists, remove and re-install the Flash DIMM.

  4. If the message persists, replace the Flash DIMM.

Flash disk X

initializing

alternates with

DO NOT POWER OFF

The new flash DIMM installed in slot X is initializing. For the HP Color LaserJet 3700 series printer only.
No action necessary.
FLASH FILE

OPERATION FAILED

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
  1. Printing may continue.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

  3. If the message reappears, there might be a problem with the software application.

FLASH FILE

SYSTEM IS FULL

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  1. Use HP Web Jetadmin software to delete files from the Flash Memory and try again.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

See HP Web Jetadmin for more information.

FLASH IS

WRITE PROTECTED

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The file system is protected and no new files can be written to it.
  1. To enable writing to the Flash Memory, turn off write protection using HP Web Jetadmin.

  2. To remove this message from the display, turn the printer off and then back on.

See HP Web Jetadmin for more information.

Genuine HP

supplies installed

A new HP cartridge has been installed. The printer returns to the Ready state after approximately 10 seconds. No action necessary.
GENUINE HP SUPPLIES

DESIGNED FOR <PROD>

This genuine HP supply was not designed for this printer and is not supported. Print quality might be affected. Replace this supply with a genuine HP supply designed for this printer.
Incorrect Access to the menu is restricted. Contact the network administrator.
INCORRECT <COLOR>

CARTRIDGE

alternates with

For help press HP 3550 3700 questionmark Control panel messages

A color cartridge is installed in an incorrect slot or the cartridge is the wrong type, and the cover is closed. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Changing print cartridges for more information.
Incorrect supplies

For status press HP 3550 3700 checkmark Control panel messages

At least one supply item is incorrectly positioned in the printer and another supply item is missing, incorrectly placed, out, or low. Press HP 3550 3700 checkmark Control panel messages and then press HP 3550 3700 questionmark Control panel messages for help.
or
See Replacing supplies and parts for more information.
Initializing This message is displayed when the printer is turned on, as soon as the individual tasks begin initialization. No action necessary.
Initializing

permanent storage

This message is displayed when the printer is turned on to show that permanent storage is being made ready for use. No action necessary.
INSTALL <COLOR>

CARTRIDGE

alternates with

For help press HP 3550 3700 questionmark Control panel messages

The cartridge is either not installed or not correctly installed in the printer. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Changing print cartridges for more information.
INSTALL FUSER

For help press HP 3550 3700 questionmark Control panel messages

The fuser is either not installed or not correctly installed in the printer. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Replacing the fuser and pickup roller for more information.
INSTALL SUPPLIES

For status press HP 3550 3700 checkmark Control panel messages

At least one supply item is missing or is not correctly seated in the printer and another supply item is missing, incorrectly placed, out, or low. Insert the supply item or make sure the installed supply item is fully seated. Press HP 3550 3700 checkmark Control panel messages and then press HP 3550 3700 questionmark Control panel messages for help.
or
See Supply replacement guidelines for more information.
INSTALL TRANSFER

UNIT

alternates with

For help press HP 3550 3700 questionmark Control panel messages

The transfer unit is either not installed or not correctly installed in the printer. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Replacing the transfer kit for more information.
LOAD TRAY X

<TYPE> <SIZE>

alternates with

For help press HP 3550 3700 questionmark Control panel messages

Tray X is either empty or configured for a type and size other than specified in the job. No other tray is available. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Configuring trays for more information.
LOAD TRAY X

<TYPE> <SIZE>

alternates with

To use another

tray press HP 3550 3700 checkmark Control panel messages

Tray X is either empty or configured for a type and size other than what is specified in the job. Press HP 3550 3700 questionmark Control panel messages for help.
or
Press HP 3550 3700 checkmark Control panel messages to print from another tray. See Configuring trays for more information.
Loading

program X

alternates with

DO NOT POWER OFF

Programs and fonts can be stored on the printer file system and are loaded into RAM when the printer is turned on. The number X specifies a sequence number indicating the current program being loaded. For the HP Color LaserJet 3700 series printer only.
No action necessary.
MANUALLY FEED

<TYPE> <SIZE>

alternates with

For help press HP 3550 3700 questionmark Control panel messages

Tray 1 is empty and no other tray is available. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Configuring trays for more information.
MANUALLY FEED

<TYPE> <SIZE>

alternates with

To use another

tray press HP 3550 3700 checkmark Control panel messages.

There is no paper in the tray and a print job sent requires a specific paper type and size that is not currently available through Tray 1. Press HP 3550 3700 checkmark Control panel messages to print from another tray. See Configuring trays for more information.
or
Press HP 3550 3700 questionmark Control panel messages for help.
MANUALLY FEED

OUTPUT STACK

alternates with

Then press to HP 3550 3700 checkmark Control panel messages

print second sides

The first side of a manual 2-sided print job has been printed and the printer is waiting for the output stack to be inserted for the second side to be printed. Take the output stack out of the output bin and reinsert it in Tray 1 to print the second side of the 2-sided print job. See Manual 2-sided printing for more information.
Moving solenoid

alternates with

To exit press

STOP key

The printer is executing a Component Test and the component selected is Solenoid. No action necessary.
Moving solenoid

and motor

alternates with

To exit press

STOP key

The printer is executing a Component Test and the components selected are Solenoid and Motor. No action necessary.
NON HP SUPPLY

DETECTED

alternates with

For help press HP 3550 3700 questionmark Control panel messages

A new supply has been installed that is not made by HP. This message is displayed until an HP supply is installed or HP 3550 3700 checkmark Control panel messages is pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.
Service or repairs required as a result of using non-HP supplies is not covered under HP warranty.
To continue printing, press HP 3550 3700 checkmark Control panel messages. The first pending job will be cancelled.
NON HP SUPPLY

IN USE

alternates with

Ready

The printer has detected that a non-HP supply is currently installed and HP 3550 3700 checkmark Control panel messages (override) was pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.
Service or repairs required as a result of using non-HP supplies is not covered under HP warranty.
ORDER <COLOR>

CARTRIDGE

alternates with

Ready

The identified print cartridge is nearing the end of its useful life. The printer is ready and will continue for the estimated number of pages indicated. Order the identified print cartridge. Printing will continue until REPLACE <COLOR> CARTRIDGE is shown.
NOTE

Estimated pages remaining is based upon historical page coverage with this supply of one percent.


See Supplies and accessories for more information.

ORDER FUSER KIT

alternates with

Ready

For help press HP 3550 3700 questionmark Control panel messages

The fuser is near end of life. The printer is ready and will continue for the estimated number of pages indicated. Order the fuser kit. Printing can continue until REPLACE FUSER KIT is shown.
or
Press HP 3550 3700 questionmark Control panel messages for help.
See Supplies and accessories for more information.
Order Supplies

alternates with

Ready

More than one supply item is low.
  1. Press HP 3550 3700 checkmark Control panel messages to identify which supplies should be ordered.

  2. Order the identified supplies. Printing can continue until REPLACE SUPPLIES is reached.

or
Press HP 3550 3700 questionmark Control panel messages for help.
See Supplies and accessories for more information.

ORDER TRANSFER KIT

alternates with

Ready

For help press HP 3550 3700 questionmark Control panel messages

The number of pages remaining for the transfer unit has reached the low threshold, and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. Order the transfer kit. Printing can continue until REPLACE TRANSFER KIT is reached.
Press HP 3550 3700 questionmark Control panel messages for help.
See Supplies and accessories for more information.
Paused

alternates with

To return to Ready

press the STOP key

The printer has paused. Press the Stop key to resume printing.
Performing

upgrade

A firmware upgrade is in process. No action necessary. Do not turn off the printer.
Performing…

PAPER PATH TEST

The printer is performing a Paper Path Test. No action necessary.
please wait The printer is in the process of clearing data. No action necessary.
Powersave on The printer is in the Powersave mode. Any button press or the receipt of data will clear PowerSave and execute the action. No action necessary. The printer will automatically exit Powersave.
PRINTING STOPPED

To continue press HP 3550 3700 checkmark Control panel messages

This message is displayed when a Print/Stop Test is run and the time expires. Press HP 3550 3700 checkmark Control panel messages to continue printing.
Printing…

CONFIGURATION

The printer is generating the configuration page. The printer will return to the online Ready state when the page is completed. No action necessary. No action necessary.
Printing…

DEMO PAGE

The printer is generating the demo page. The printer will return to the online Ready state when the page is completed. No action necessary.
Printing…

EVENT LOG

The printer is generating the event log page. The printer will return to the online Ready state when the page is completed. For the HP Color LaserJet 3700 series printer only.
No action necessary.
Printing…

FILE DIRECTORY

The printer is generating the mass storage directory page. The printer will return to the Ready state when the page is completed. For the HP Color LaserJet 3700 series printer only.
No action necessary.
Printing…

FONT LIST

The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. For the HP Color LaserJet 3700 series printer only.
No action necessary.
Printing…

MENU MAP

The printer is generating the printer menu map. The printer will return to the Ready state when the page is completed. No action necessary.
Printing…

PQ troubleshooting

The printer is generating the print quality troubleshooting pages. The printer will return to the Ready state when the pages are printed. Follow the instructions on the printed pages.
Printing…

REGISTRATION PAGE

The printer is generating the registration page. The printer will return to the SET REGISTRATION menu when the page is completed. Follow the instructions on the printed pages.
Printing…

SUPPLIES STATUS

The printer is generating the supplies status page. The printer will return to the online Ready state when the page is completed. No action necessary.
Printing…

USAGE PAGE

The printer is generating the usage page. The printer will return to the online Ready state when the page is completed. For the HP Color LaserJet 3700 series printer only.
No action necessary.
Processing… This message precedes all other processing tasks, or appears when the printer receives non-printable data. No action necessary.
Processing…

<JOB NAME>

The printer is currently processing a job but is not yet picking pages. When paper motion begins, this message will be replaced by a message that indicates which tray the job is being printed from. No action necessary.
Processing…

<JOB NAME>

alternates with

from tray X

The printer is actively processing a job from the designated tray. No action necessary.
Processing…

INTERMITTENT MODE

alternates with

For help press HP 3550 3700 questionmark Control panel messages

The printer has experienced a period of heavy use. To maintain a supported operating temperature, the printer will print and pause in one-minute intervals. No action necessary.
To avoid intermittent mode in the future, reduce the amount of heavy use.
RAM DISK DEVICE

FAILURE

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
A device failure has occurred on the specified storage device.
  1. Printing may continue for jobs that do not require the RAM disk.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

RAM DISK FILE

OPERATION FAILED

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The printer received a PJL file system command that attempted to perform an illogical operation (for example, to download a file to a non-existent directory).
  1. Printing may continue.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

  3. If the message reappears, there might be a problem with the software application.

RAM DISK FILE

SYSTEM IS FULL

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The printer received a PJL file system command that attempted to store something on the file system but was unsuccessful because the file system is full.
  1. Use HP Web Jetadmin software to delete files from the RAM disk memory and try again.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

See HP Web Jetadmin for more information.

RAM DISK IS

WRITE PROTECTED

alternates with

Ready

To clear press HP 3550 3700 checkmark Control panel messages

For the HP Color LaserJet 3700 series printer only.
The file system is protected and no new files can be written to it.
  1. To enable writing to the RAM disk memory, turn off write protection using HP Web Jetadmin.

  2. To remove this message from the display, press HP 3550 3700 checkmark Control panel messages.

See HP Web Jetadmin for more information.

RAM DISK X

Initializing

alternates with

DO NOT POWER OFF

The new RAM disk installed in slot X is initializing. For the HP Color LaserJet 3700 series printer only.
No action necessary.
Ready The printer is online and ready for data. No status or device attendance messages are pending at the display. No action necessary.
Ready

Diagnostics mode

alternates with

To exit press

Cancel Job key

The printer is online and ready for data. No status or device attendance messages are pending at the display. No action necessary.
Receiving

upgrade

A firmware upgrade is in progress. Do not turn the printer off until the printer returns to Ready.
RELOAD TRAY X

TRNSPRNCY <SIZE>

alternates with

Verify transparency

meets specification

The transparency currently loaded might not be supported.
CAUTION

Use only transparencies specified for use with HP Color LaserJetprinters. Non-compatible transparencies can damage the printer. See the HP LaserJet Printer Family Print Media Specification Guide.

  1. Remove all non-compatible transparencies from Tray X.

  2. Load compatible transparencies in Tray 1.

See Printing on special media for more information.

REMOVE ALL

PRINT CARTRIDGES

alternates with

To exit press

Cancel Job key

The printer is executing a Component Test. Remove all print cartridges.
After diagnostics are complete, reinstall all print cartridges.
REMOVE AT LEAST ONE

PRINT CARTRIDGE

alternates with

To exit press

Cancel Job key

The printer is executing a Disable Cartridge Check or Component Test. Remove one print cartridge.
After the test is complete, reinstall the print cartridge.
REPLACE <COLOR>

CARTRIDGE

alternates with

For help press HP 3550 3700 questionmark Control panel messages

The identified print cartridge has reached the end of life. Printing will not continue until the cartridge is replaced. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Changing print cartridges or Replacing supplies and parts for more information.
See Supplies and accessories for more information.
REPLACE <COLOR>

CARTRIDGE

alternates with

To continue press HP 3550 3700 checkmark Control panel messages.

The identified print cartridge is nearing the end of its useful life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP. To override, press HP 3550 3700 checkmark Control panel messages.
  1. Order the identified print cartridge.

  2. Press HP 3550 3700 checkmark Control panel messages to continue.

or
Press HP 3550 3700 questionmark Control panel messages for help.
See Supplies and accessories for more information.

REPLACE FUSER KIT

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The fuser is near end of life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP.
  1. Order the fuser kit.

  2. Press HP 3550 3700 checkmark Control panel messages to continue printing. Printing can continue until REPLACE FUSER KIT is reached.

or
Press HP 3550 3700 questionmark Control panel messages for help.
See Supplies and accessories for more information.

REPLACE FUSER KIT

For help press HP 3550 3700 questionmark Control panel messages

The fuser kit is at end of life. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Replacing the fuser and pickup roller for more information.
See Supplies and accessories for more information.
REPLACE SUPPLIES

alternates with

For status press HP 3550 3700 checkmark Control panel messages

At least one supply item is out and needs to be replaced and another supply item is either out or low.
  1. Press HP 3550 3700 checkmark Control panel messages to identify which supplies should be replaced.

  2. Press HP 3550 3700 questionmark Control panel messages for help.

or
See Replacing supplies and parts for more information.
See Supplies and accessories for more information.

REPLACE SUPPLIES

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

More than one supply item is low, and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP.
  1. Press HP 3550 3700 checkmark Control panel messages to identify which supplies should be ordered.

  2. Order the identified supplies.

  3. Press HP 3550 3700 checkmark Control panel messages to continue printing.

See Supplies and accessories for more information.

REPLACE TRANSFER KIT

alternates with

To continue press HP 3550 3700 checkmark Control panel messages

The transfer unit is near end of life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP.
  1. Order the transfer kit.

  2. Press HP 3550 3700 checkmark Control panel messages to continue printing.

See Supplies and accessories for more information.

REPLACE TRANSFER KIT

For help press HP 3550 3700 questionmark Control panel messages

The transfer unit is at end of life. Press HP 3550 3700 questionmark Control panel messages for help.
or
See Replacing the transfer kit for more information.
See Supplies and accessories for more information.
Request accepted

please wait

The printer has accepted a request to print an internal page, but the current job must finish printing before the internal page will print. No action necessary.
Resend

upgrade

The firmware upgrade was not completed successfully. Attempt upgrade again. You might need to use the parallel port to send the upgrade file.
Resetting Kit Count

YES was selected in the RESET SUPPLIES menu to reset the counts for any of the supplies that cannot be detected as new. No action necessary.
Restoring

factory settings

The printer is restoring factory settings. No action necessary.
Restoring… The printer is restoring settings. No action necessary.
Rotating <COLOR>

motor

alternates with

To exit press

STOP key

A component test is in progress; the component selected is <color> Cartridge motor. Press Stop when ready to stop this test.
Rotating motor

alternates with

To exit press

STOP key

The printer is executing a Component Test and the component selected is Rotating <COLOR>. Press Stop when ready to stop this test.
Setting saved A menu selection has been saved. No action necessary.
Tray X

<TYPE> <SIZE>

alternates with

To change size or

type press HP 3550 3700 checkmark Control panel messages

The printer is reporting the current configuration of Tray X. No action necessary.
See Configuring trays for more details.
UNAUTHORIZED SUPPLY

IN USE

alternates with

Ready

The printer has detected that a non-HP supply is currently installed and HP 3550 3700 checkmark Control panel messages (override) was pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183.
Service or repairs required as a result of using non-HP supplies are not covered under HP warranty.
UNSUPPORTED DATA ON

<FS> DIMM IN SLOT X

alternates with

To clear pressHP 3550 3700 checkmark Control panel messages

The data on the DIMM is not supported (although the DIMM itself may be supported). Press HP 3550 3700 checkmark Control panel messages to clear this message.
or
Press Select to continue printing.
USE TRAY X

<TYPE> <SIZE>

The printer is offering a selection of alternate paper to use for the print job.
  1. If desired, use HP 3550 3700 arrow up Control panel messages and HP 3550 3700 arrow down Control panel messages to highlight a different size or type, and then press HP 3550 3700 checkmark Control panel messages to select the size or type.

  2. Press HP 3550 3700 arrow left Control panel messages to return to the previous size or type.

See Configuring trays for more information.

Wait for printer

to reinitialize

Settings have been changed before the printer automatically restarts, or external device modes have changed. No action necessary.
HP 3550 3700 Control panel messages