Common causes of paper jams
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Common causes of paper jams
The following table lists common causes of paper jams and suggested solutions for resolving them.
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Cause
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Solution
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|---|---|---|---|
| Paper does not meet HP-recommended paper specifications. | Use only paper that meets HP specifications. See Supported paper weights and sizes. | ||
| A supply item is installed incorrectly, causing repeated jams. | Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. | ||
| You are reloading paper that has already passed through a printer or copier. | Do not use paper that has been previously printed on or copied. | ||
| An input tray is loaded incorrectly. | Remove any excess paper from the input tray. Be sure that the paper does not exceed the maximum stack height mark in the input tray. See Configuring trays. | ||
| Paper is skewed. | Input tray guides are not adjusted correctly. Adjust input tray guides so they hold paper firmly in place without bending it. | ||
| Paper is binding or sticking together. | Remove paper, flex it, rotate it 180 degrees, or flip it over. Reload paper into the input tray.
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| Paper is removed before it settles into the output bin. | Reset the printer. Wait until the page completely settles in the output bin before removing it. | ||
| When duplexing, the paper is removed before the second side of the document is printed. | Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it. | ||
| Paper is in poor condition. | Replace the paper. | ||
| Paper is not picked up by the internal rollers from Tray 2 or Tray 3. | Remove the top sheet of paper. If the paper is heavier than 105 g/m2 (28 lb), it may not be picked from the tray. | ||
| Paper has rough or jagged edges. | Replace the paper. | ||
| Paper is perforated or embossed. | This paper does not separate easily. You might need to feed single sheets from Tray 1. |
Common causes of paper jams (continued)
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Cause
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Solution
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|---|---|
| Printer supply items have reached the end of their useful life. | Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies and parts for more information. |
| Paper was not stored correctly. | Replace the print paper. Paper should be stored in the original packaging in a controlled environment. |
1 If the printer still continues to jam, contact HP Customer Support or your authorized HP service provider. For more information, see http://www.hp.com/support/clj3550 for the HP Color LaserJet 3550 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer.