Jam inside the upper rear door

Problemsolving
   

Jam inside the upper rear door

NOTE

The message 13.XX.YY JAM INSIDEUPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing.

  1. Remove any paper visible in the top output bin.

    HP 3550 3700 front02 up Jam inside the upper rear door

  2. Open the upper rear door.

    HP 3550 3700 front06 uptrays Jam inside the upper rear door

  3. Remove any paper.

    HP 3550 3700 front03b wptrays Jam inside the upper rear door

  4. Close the upper rear door.

    HP 3550 3700 paperjam tray3 4rmv Jam inside the upper rear door

  5. If no paper is visible, open the lower rear door (rear output bin).

    HP 3550 3700 t1 open output Jam inside the upper rear door

  6. Press down on the green levers and remove the paper. Return the green levers to the up position after removing the page.

    HP 3550 3700 fuser jam Jam inside the upper rear door

  7. Close the lower rear door (rear output bin).

    HP 3550 3700 lower rear door close Jam inside the upper rear door

  8. If printing does not resume, press HP 3550 3700 checkmark Jam inside the upper rear door.

HP 3550 3700 Jam inside the upper rear door