Jam in the duplexer

Problemsolving
   

Jam in the duplexer

NOTE

This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2.

  1. Remove Tray 2 and place it on a flat surface.

    HP 3550 3700 ptray2 paperjam1 Jam in the duplexer

  2. Remove any paper in the top of the tray opening.

    HP 3550 3700 ptray2 paperjam visible Jam in the duplexer

  3. On the left side of the tray opening, pull the green lever straight forward until the metal paper-access plate (duplex pan) drops.

    HP 3550 3700 pull green lever Jam in the duplexer

  4. Remove any jammed paper.

    HP 3550 3700 jammed paper Jam in the duplexer

  5. Push the metal paper-access plate (duplex pan) up until it locks in place.

    HP 3550 3700 metal access plate Jam in the duplexer

  6. Replace Tray 2.

    HP 3550 3700 t2 replace Jam in the duplexer

  7. Press HP 3550 3700 checkmark Jam in the duplexer to resume printing.

HP 3550 3700 Jam in the duplexer