HP fraud hotline
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HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP print cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
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You are experiencing a high number of problems with the print cartridge.
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The cartridge does not look like it usually does (for example, the orange pull tab is missing, or the packaging differs from HP packaging).