Diagnostics menu
The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer.
| Menu item
| Description
|
| PRINT EVENT LOG
| This item will print an event log that will display the last 50 entries in the printer event log, starting with the most recent.
|
| SHOW EVENT LOG
| This item displays the last 50 events on the control panel display, starting with the most recent.
|
| PQ TROUBLESHOOTING
| This item will print a series of print quality assessment pages that will help troubleshoot many print quality problems.
|
| DISABLE CARTRIDGE CHECK
| This test allows you to print with one or more cartridges removed so that you can diagnose print cartridge-related problems.
|
| PAPER PATH SENSORS
| This item shows the values of the sensors. Values are updated as paper passes each sensor. Jobs can be initiated from the control panel or sent from the computer.
|
| paper path test
| This item is useful for testing the paper handling features of the printer, such as the configuration of the trays.
|
| MANUAL SENSOR TEST
| This item allows a service representative to test the paper path sensors and switches for correct operation.
|
| COMPONENT TEST
| This item will activate individual parts independently to isolate noise, leaking, and other hardware issues.
|
| PRINT/STOP TEST
| This item isolates print quality faults more accurately by stopping the printer in mid-print cycle. Stopping the printer in mid-print cycle will cause a jam that may need to be manually removed. A service representative should perform this test.
|
HP 3550 3700 Diagnostics menu